Delivery & Shipping

  • COVID-19 (coronavirus) information

    Can I still shop?  Although we’re back open for orders, your purchase may take longer to reach you.  Some things to note: We'll ship your purchase as soon as we can. For purchases made with a credit card, payment will be processed five days after the date of purchase (two days for PayPal).

    You'll be able to cancel your order at any time before your order is shipped by contacting our Customer Care Team at info@matterreallymatters.com. 

    To make things a little easier, we've also extended our return period to 60 days, so you'll have more time to decide if you want to keep your purchases. Can I change my mind?  If you’d like to cancel your order, you can do so at any time before your order is shipped.  

    If you cancel your order after 5 days, we’ll issue a full refund to the card used for purchase.  Why is my order delayed?

    Stay tuned for an email update when your purchase is on its way.  

    Can I return?  For the time being, we've also extended our return period to 60 days, so you have more time to decide if you want to keep or return your purchase. Please make sure it still meets our returns policy.  

    We appreciate your patience during this time. 

    ENJOY FREE SHIPPING : On orders over USD$300  with code FREESHIPPING when check out

    *Free shipping is not applicable for shipments with delivery into Middle East area and Russia

  1. TRACK YOUR ORDER : All orders are shipped with tracking. The moment your order ships you start receiving e-mail updates from our Customer service informing you of the tracking number and the whereabouts of your order. All orders will be shipped with registered mail or Hong Kong speed post.
  • HONG KONG AND ASIA
    Shipping cost: USD
    $4-$9
    Estimated time of arrival:
    • 5-8 working days on orders over
    USD $200
    • 8-10 working days on orders under USD $200

  • US, UK AND EUROPE
    Shipping cost:
    USD $6-$18
    Estimated time of arrival:
    • 5-8 working days on orders over USD $200
    • 8-10 working days on orders under USD $200

  • REST OF THE WORLD
    Shipping cost: 
    $11-$15
    Estimated time of arrival:
    • 5-8 working days on orders over USD $200
    • 8-10 working days on orders under USD $200

  • Please take into account that any merchandise sent to your selected country may incur in custom duties that must be paid by the receiver at the moment of delivery.

  • International customers are responsible for any customs duties incurred upon delivery. All delivery is made on a Delivery Duty Unpaid. This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.

  • Taxes and duties will differ according to country.

  • All orders will ship within 5 business days upon payment approval, excluding holidays.

  • All international orders are shipped via EMS Express or Registered Airmail within 5 business days.

  • Orders will be shipped according to customer’s specified address.
    We are not responsible for items delivered to incorrect shipping
    addresses.